User/Expert Research A user/expert is a person who has developed expertise by means of their lived experience in dealing with the challenges of the environment due to a physical, sensory or cognitive functional limitation. The environment is understood broadly to include the physical, information, communication, policy and attitudinal/social environments. A primary user/expert personally lives with one or more functional limitations. A secondary user/expert is a friend, spouse, family member, service provider, therapist, teacher, or anyone who has extensive experience sharing life with primary user/experts and paying close attention to the interface with their environments. IHCD has an established database of user/experts who range from adolescents to people in their ‘80s. We choose our User/Experts for each opportunity to find the best match between the person and the project. People from all walks of life and who have a mix of educational and work backgrounds. We are always eager to recruit User/Experts who are from multi-cultural communities. The only expertise you need is the willingness to share your honest experience when evaluating a place, product, technology or service. Each User/Expert is paid a stipend for their time.