At Imtek, our philosophy is pretty straightforward and simple…the CUSTOMER is our business.
Far too often you read an “About Us” page on a business website and within the first couple sentences you think it doesn’t really say much in regards to who they are, and what makes them different. After reading our about us page, we hope you leave with wanting to work with us.
We believe many small businesses tout their customer service skills, and the personal attention they provide to their customers, for two reasons; first, they actually think they are providing it, and second; because although they don’t have a clue of what being “service driven” means, they say it because they think it is what customers want to hear, and it will get them more business by doing so. To be a fantastic service oriented and grounded business, takes a huge investment when your business is starting out. And moreover, it takes an owner who truly defines the meaning of customer service from the beginning. If it is the foundation of who you are and where you started, it naturally becomes a given in the business you own/run. Putting people (customers) first doesn’t just happen, typically you are either built that way or you aren’t. If you solely look at Imtek from a customer service perspective, they don’t have any competition. They would be your only wide-format document specialist/provider in New England to purchase, maintain, and get supplies from. The reason? Because no other company is grounded in service like Imtek is.